Privacy Policy

Who Controls Your Data

Rolletto Casino ("we," "our," or "us") is the controller of personal data collected through this Platform. This Privacy Policy outlines how we collect, process, and protect your information when you use our website and services.

This policy applies to all visitors and users of the Platform, regardless of how you access it (web browser, mobile app, etc.).

Legal Basis for Processing

We process your personal data based on several legal foundations:

  • Contractual necessity – information required to provide gaming services and manage your account
  • Legal obligation – compliance with anti-money laundering, Know Your Customer (KYC), and other regulatory requirements
  • Legitimate business interests – fraud prevention, security, analytics, and platform improvement
  • Your consent – for marketing communications and optional services (which you can withdraw at any time)

What Personal Data We Collect

During Registration and Account Creation

  • Name, email address, and phone number
  • Date of birth (to verify age)
  • Address and country of residence
  • Payment method information (credit/debit card details, e-wallet credentials, bank account information)
  • Government-issued identification (for identity verification and KYC compliance)

During Platform Use

  • Gaming activity – bets placed, games played, winnings, and losses
  • Account activity – login times, IP addresses, and device information
  • Server logs – technical data about how you interact with the Platform, error reports, and performance metrics
  • Payment transactions – deposit and withdrawal history, transaction amounts, and payment method used

Optional Information

  • Profile picture, username preferences, and personal biography (if you choose to add these)
  • Customer support communications – any messages you send us and our responses
  • Survey feedback and user research (if you volunteer to participate)

Automatically Collected Data

  • Cookies and tracking technology – information stored on your device to remember preferences and track behaviour
  • Device information – browser type, operating system, device model
  • Location data – your approximate location based on IP address (not precise GPS tracking unless you enable it)

Why We Collect and Use Your Data

Core Service Delivery

  • Creating and maintaining your account
  • Processing deposits and withdrawals
  • Recording and validating gaming transactions
  • Sending confirmations and account statements

Compliance and Legal Requirements

  • Verifying your identity (KYC/AML processes)
  • Preventing fraud, money laundering, and terrorism financing
  • Complying with tax reporting and regulatory obligations
  • Responding to government requests and law enforcement inquiries

Security and Fraud Prevention

  • Detecting suspicious account activity and unauthorized access
  • Preventing cheating, collusion, and abuse of platform features
  • Monitoring for breach attempts and system vulnerabilities
  • Blocking malicious traffic and protecting against cyberattacks

Analytics and Platform Improvement

  • Understanding how users interact with the Platform
  • Identifying usage patterns and improving user experience
  • Testing new features and optimizing existing ones
  • Analyzing performance metrics and technical issues

Marketing and Communication

  • Sending promotional offers and bonus information (only with your consent)
  • Notifying you of account changes, security alerts, or service updates
  • Responding to your inquiries and support requests

How Long We Keep Your Data

We retain personal data for as long as necessary to provide services and comply with legal obligations:

  • Account data – retained while your account is active and for a period after closure as required by law (typically 5–7 years for regulatory compliance)
  • Transaction records – maintained for at least 5 years for tax and anti-money laundering purposes
  • Marketing data – kept until you unsubscribe or request deletion
  • Cookie data – typically expires after 12 months, though some may persist longer based on your browser settings
  • Server logs – generally retained for 30–90 days unless needed for investigation

After the applicable retention period, we delete or anonymize your data unless legal obligations require continued storage.

Third Parties and Data Processors

We may share your personal data with the following types of entities:

Essential Partners

  • Payment processors – to process deposits and withdrawals securely
  • Identity verification services – third-party KYC/AML providers who confirm your identity
  • Hosting providers – companies that operate the servers and infrastructure supporting the Platform
  • Analytics providers – tools that help us understand usage patterns

Legal and Regulatory

  • Government agencies and regulators – when legally required to disclose information
  • Law enforcement – responding to lawful requests from police and judicial authorities
  • Responsible gambling organizations – if you request self-exclusion, we may share minimal data with gambling support networks

Data Processors

These third parties act on our behalf and are contractually bound to protect your data according to standards no less rigorous than our own. We do not sell your data to marketing companies or data brokers for commercial purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences – language, currency, and theme settings
  • Maintain your session – keeping you logged in as you browse
  • Track behaviour – understanding which features you use and how often
  • Prevent fraud – identifying suspicious patterns and protecting against abuse
  • Deliver advertising – showing you relevant content (subject to your preferences)

Types of Cookies

  • Essential cookies – required for the Platform to function; cannot be disabled
  • Preference cookies – remember your choices and settings
  • Analytics cookies – track usage patterns (you can opt out)
  • Marketing cookies – enable targeted advertising (you can opt out)

You can manage cookie settings in your browser. Disabling certain cookies may limit Platform functionality. For detailed information about cookies we use, please check your browser's cookie management options.

Your Rights and Choices

Data Subject Rights

Depending on your location and applicable law, you may have the right to:

  • Access your data – request a copy of all personal information we hold about you
  • Correct inaccurate data – update or fix information that is wrong
  • Request deletion – ask us to delete your data (subject to legal retention requirements)
  • Restrict processing – limit how we use your information
  • Data portability – receive your data in a portable format
  • Withdraw consent – opt out of marketing and optional processing
  • Object to processing – challenge certain uses of your data

To exercise these rights, contact us through the channels provided in our Contact page or the footer of this website.

Marketing Opt-Out

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in any marketing message or adjusting your account preferences. You may also contact us directly to request removal from mailing lists.

International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence. These destinations may have different data protection laws than your home country.

When we transfer data internationally, we implement safeguards such as Standard Contractual Clauses or other legally recognized mechanisms to ensure adequate protection. By using the Platform, you consent to such transfers where necessary for service delivery and compliance.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "last updated" date on this page and, where appropriate, sending you an email notification.

Your continued use of the Platform following any changes constitutes acceptance of the updated policy. We recommend reviewing this page regularly to stay informed about how we protect your data.

Questions and Contact

If you have questions about this Privacy Policy, wish to exercise your data rights, or believe we are mishandling your information, please reach out to us using the official contact channels listed in the footer of this website or through our Contact page.

We are committed to addressing data privacy concerns promptly and transparently.